Delivery Manager IT - Remote

Overview

The Delivery Manager IT will lead the Service Desk team to ensure contractual commitments are met while optimizing support resources and maintaining client relationships.

In Short

• Lead and support the Service Desk team.
• Implement HR policies within the team.
• Organize and optimize support resources.
• Manage client relationships and operational follow-ups.
• Ensure process deployment and service commitments.
• Facilitate change management initiatives.
• Guarantee financial profitability of services.

Requirements

• Academic background Bac+4/5 with significant experience in IT service management.
• Proficient in ITIL best practices.
• Strong customer service orientation and leadership skills.
• Fluent in French and English.

Benefits

• Friendly and pleasant work environment.
• Celebration of personal and collective successes.
• Training opportunities, including certifications.
• Attractive salary package.
• Work with a market leader.
• Stable management team.
• Continuous growth and profitability.
• Additional benefits like transport allowance and insurance.