Sales Support Specialist - Remote

Overview

Join our dynamic team at Eurowings Holidays as a Sales Support Specialist, where you will support agencies and assist customers with their travel inquiries.

In Short

• Support the Sales Support department in daily operations.
• Communicate and advise customers in individual cases.
• Process customer inquiries before and after booking.
• Coordinate and support inquiries from agencies and call centers.
• Handle price calculations, rebookings, and cancellations.
• Work in a modern office environment in Baden-Baden, Germany.
• Collaborate with a dynamic team focused on customer satisfaction.
• Utilize MS Office and web-based technologies.
• Participate in a hybrid working model with flexibility.
• Enjoy a range of employee benefits including travel discounts.

Requirements

• 2-3 years of experience in Sales Support within the travel industry.
• Professional training in tourism or a relevant degree.
• Fluency in German and English; additional languages are a plus.
• Willingness to work occasional weekends.
• Proficient in MS Office and case management systems.
• Strong communication and analytical skills.
• Ability to work under pressure and as part of a team.

Benefits

• 30 vacation days plus additional time off during holidays.
• Discounts on various brands and services.
• Lunch subsidies on working days.
• Training budget for professional development.
• Opportunities for language courses and additional training.
• Flexible working hours and a hybrid working model.
• Relocation support if needed.