Sales Support Specialist - Remote

Overview

The Sales Support Specialist will assist the Sales Support department in daily operations, ensuring a seamless travel booking experience for customers.

In Short

• Support day-to-day operations in the internal booking system.
• Communicate and advise customers on individual cases.
• Process customer inquiries before and after booking.
• Coordinate inquiries from agencies, hotels, and call centers.
• Handle price calculations, rebookings, and cancellations.
• Facilitate coordination between customers and agencies.

Requirements

• Completed training in tourism or commerce; degree in tourism management is a plus.
• Fluent in German and English; additional languages are a strong advantage.
• Proficient in MS Office and web-based technologies.
• Analytical mindset with a quick grasp of new concepts.
• Excellent communication skills and assertiveness.
• Resilient, adaptable, and able to work under pressure.
• Strong team player with a collaborative mindset.

Benefits

• Fly with friends and family using the Lufthansa network.
• 30 vacation days a year plus two days off for Christmas and New Year's Eve.
• Discounts across various brands.
• Lunch financial support on working days.
• Professional growth through challenging projects and feedback.
• Access to training budgets and online courses.
• Flexible working hours and a hybrid working model.
• Relocation package and personalized support if needed.