Customer Service Representative - Spanish & English - Remote

Overview

The Customer Service Representative is the first point of contact with students, responsible for providing assistance with inquiries related to course scheduling, billing, and technical issues.

In Short

• Assist new and existing students with inquiries.
• Perform outbound and answer incoming calls.
• Manage a high volume of calls while maintaining professionalism.
• Accurately enter customer information into the database.
• Simultaneously navigate multiple software applications.
• Meet customer satisfaction and issue resolution targets.
• Provide administrative support as needed.
• Bilingual (English/Spanish) is required.
• Good home office environment is necessary.
• Experience in a call center is a plus.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Ability to work independently and pay attention to detail.
• Ability to effectively multi-task.
• Computer skills with Microsoft Office applications.
• Flexible availability to support a 24/7 team.

Benefits

• Competitive pay based on experience.
• Additional financial incentives.