Head of Customer Solutions EU - Intelligent Operations Platform - Remote

Overview

We are looking for a Head of Customer Solutions to drive the successful implementation of our AI-enabled Intelligent Operations Platform (IOP) across global pharma and chemical manufacturing programs - turning PoCs into scalable deployments and driving measurable customer value, adoption and growth.

In Short

• Build and lead high-performing consulting & implementation teams
• Develop capabilities to deliver scalable, high-impact IOP solutions
• Lead end-to-end delivery of IOP (PoCs, pilots, global rollouts)
• Drive expansion from pilots to multi-site and global programs
• Build strong relationships with senior stakeholders
• Ensure technically excellent, scalable implementations
• Drive continuous improvement and operational stability
• Fluent English and German skills required
• Willingness to travel and work with international customers
• Strong commercial mindset with the ability to partner effectively with Sales

Requirements

• 7+ years of experience in Pharma Operational Excellence or digitalization within pharma manufacturing
• Proven experience leading software PoCs and pilots in corporate or global programs
• Leadership experience in building, developing, and transforming teams
• Strong stakeholder management and communication skills
• Structured, hands-on, and solution-oriented with a high level of ownership
• Adaptable and resilient in dynamic environments

Benefits

• Great team spirit with supportive colleagues
• Personal development opportunities
• Responsibility and creative freedom in your role
• Modern workplace with amenities
• Flexible working arrangements
• Free snacks and lunch options