Director of Operations and Customer Intelligence - Remote

Overview

We are seeking a hands-on Director of Operations and Customer Intelligence to join our Strategy & Revenue Operations team. In this manager and individual contributor role, you will be a critical leader in scaling QuillBot’s revenue engine by driving operational excellence across Business Development (BD), Sales, and Customer Success (CS) functions, while systematically gathering customer insights key to product and marketing investments. You will also lead initiatives to deploy AI across workflows and test new customer engagement models to better serve our evolving professional user base.

In Short

• Oversee, mentor, and grow a CS, BD, and sales team.
• Identify opportunities to integrate and deploy AI across operational workflows.
• Lead experiments around customer engagement models.
• Synthesize frontline team insights into actionable perspectives.
• Analyze customer behavior and feedback.
• Develop reporting dashboards for executive decision-making.
• Support both self-service and outbound customer acquisition.
• Oversee sales systems and process optimization.
• Ensure efficient deal structuring and contracting practices.
• Establish and maintain OKRs for team effectiveness.

Requirements

• 12+ years of experience in operations roles.
• Proven success leading global, remote-first teams.
• Deep experience in sales or marketing operations.
• Track record in high-growth B2C SaaS environments.
• Strong analytical and strategic thinking skills.

Benefits

• Competitive salary, annual bonus, and stock options.
• Medical coverage, including full dental and vision.
• Retirement savings plans.
• Life and disability benefits.
• Flexible working hours with hybrid & remote model.
• Annual wellness stipend and tech stipend.
• Professional development opportunities.
• Maternity & parental leave.
• Social responsibility program.