Field Service Technician - Remote

Overview

The Field Service Technician will support customers via phone, email, and onsite service, ensuring prompt and superb service to create and maintain long-term partnerships.

In Short

• Support customers via phone, email, and onsite service.
• Repair and refurbish customer equipment in-house or on-site.
• Prepare detailed service reports and expense statements.
• Assist with start-up, troubleshooting, and user training.
• Prepare spare part proposals based on service calls.
• Work closely with sales, engineering, and manufacturing.
• Train personnel in service procedures.
• Operate and maintain service vehicle and tools.
• Manage service vehicle critical inventory.
• Coordinate travel schedules for service calls.

Requirements

• Experience in customer service and technical support.
• Strong troubleshooting skills.
• Ability to prepare detailed reports.
• Excellent communication skills.
• Experience with equipment repair.
• Ability to work independently and manage time effectively.
• Valid driver's license.
• Willingness to travel as needed.

Benefits

• Competitive salary.
• Health and wellness benefits.
• Opportunities for professional development.
• Supportive work environment.
• Travel opportunities.