Field Service Specialist II - Remote

Overview

The Field Service Specialist is responsible for providing technical support, installation, maintenance, and repair of Ergotron equipment at customer sites, requiring strong technical skills and excellent customer service.

In Short

• Perform on-site installations, maintenance, and repairs of Ergotron equipment.
• Diagnose and troubleshoot equipment malfunctions.
• Fulfill paid for service including regular inspections and preventive maintenance.
• Document service visits in the company’s service management system.
• Maintain timely and accurate expense reporting.
• Respond to customer inquiries and issues promptly.
• Travel to customer locations as assigned, up to 100% required.
• Assist in managing customer relationships for assigned accounts.
• Support Lean Business Enterprise initiatives.
• Additional duties as requested.

Requirements

• Associates or Bachelor's degree in related field preferred.
• 2-5 years' experience in field service or technical support roles.
• Strong mechanical and electrical troubleshooting skills.
• Experience with electronic testing equipment.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficient in Microsoft Office and Salesforce.
• Valid driver’s license with safe driving record.

Benefits

• Comprehensive and competitive benefits package.
• Five weeks of Paid Time Off (PTO) and eleven paid holidays.
• Ten weeks of paid maternity leave and four weeks of paid paternity leave.
• Career milestones program recognizing employee tenure.