Field Service Specialist II - Remote

Overview

The Field Service Specialist is responsible for providing technical support, installation, maintenance, and repair of Ergotron equipment at customer site.

In Short

• Perform on-site installations, maintenance, and repairs of Ergotron equipment.
• Diagnose and troubleshoot equipment malfunctions.
• Conduct regular inspections and preventive maintenance.
• Document service visits in the company’s service management system.
• Maintain timely and accurate expense reporting.
• Respond to customer inquiries promptly.
• Travel to customer locations as assigned, up to 100% required.
• Update all required systems and programs for sales operations.
• Support continuous process improvement initiatives.
• Additional duties as requested.

Requirements

• Associates or Bachelor’s degree in relevant field preferred.
• 2-5 years experience in field service or technical support.
• Strong mechanical and electrical troubleshooting skills.
• Experience with electronic testing equipment.
• Excellent communication and interpersonal skills.
• Ability to work independently.
• Proficient in Microsoft Office and Salesforce.
• Valid driver’s license with safe driving record.

Benefits

• Comprehensive and competitive benefits package.
• Five weeks of Paid Time Off (PTO) and eleven paid holidays.
• Paid maternity and paternity leave.
• Recognition for career milestones.