Executive Director of IT Services - Remote

Overview

The Executive Director of IT Services at Embry-Riddle Aeronautical University provides strategic and operational leadership for IT support services, ensuring high-quality service delivery across all campuses.

In Short

• Lead IT Services staff and foster a collaborative culture.
• Oversee planning and implementation of technology solutions.
• Build strong relationships with faculty, staff, and students.
• Manage vendor relationships and contracts.
• Ensure high service levels and prompt issue resolution.
• Participate in university committees and initiatives.
• Implement improvements to policies and procedures.
• Travel to campus locations for service delivery oversight.
• Contribute to the overall IT strategy and vision.
• Support the academic mission of the university.

Requirements

• B.S in Computer Science, Business, or related field.
• Exceptional communication and interpersonal skills.
• Proven ability to build trust and positive relationships.
• Strong analytical and decision-making skills.
• Experience with help desk operations and service level agreements.
• Ability to lead high-performing teams in a dynamic environment.
• Experience managing multi-million-dollar budgets.
• Broad technical expertise across hardware and software.
• Commitment to continuous improvement and teamwork.
• Experience in higher education IT environments preferred.

Benefits

• Generous time off including personal leave and paid holidays.
• Comprehensive health benefits including medical, dental, and vision.
• 100% tuition coverage for employees and discounted rates for family.
• Retirement contributions with matching options.
• Wellness programs and flexible spending accounts.
• Supportive and inclusive work environment.
• Professional development opportunities.
• Commitment to diversity and equal opportunity.
• Dynamic and innovative workplace culture.
• Engagement in meaningful educational initiatives.