Intake and Follow Up Specialist - Remote

Overview

The Intake and Follow Up Specialist ensures that high-quality and individualized services are delivered to customers, overseeing the intake process and conducting follow-up interviews to support job seekers and career changers.

In Short

• Delivers high-quality services to customers
• Maintains confidentiality of participants’ rights
• Documents customer success stories
• Oversees the intake process and identifies risks
• Conducts eligibility verification for programs
• Schedules appointments and follows up on no-shows
• Maintains referral resources
• Prepares reports and maintains records
• Conducts follow-up interviews with participants
• Composes correspondence using proper grammar

Requirements

• High School diploma or equivalent
• Minimum four years clerical experience
• Excellent communication skills in English and Spanish
• Proficiency in Microsoft Office and databases
• Experience in providing follow-up services

Benefits

• Extensive learning opportunities
• Networking programs
• Opportunity to make a lasting impact
• Commitment to diversity and inclusion
• Equal Opportunity Employer