Director of Client Delivery - Remote

Overview

The Director of Client Delivery at Ensemble is responsible for overseeing client operations in the healthcare revenue cycle management sector, ensuring exceptional service delivery and operational excellence.

In Short

• Lead day-to-day client operations for revenue cycle activities.
• Develop and implement policies and initiatives.
• Build and nurture client relationships.
• Communicate organizational values and leadership principles.
• Monitor client performance and drive improvements.
• Participate in program-level meetings with stakeholders.
• Assist client leadership in understanding revenue cycle processes.
• Facilitate monthly client meetings to review performance.
• Travel at least 75% of the time.
• Ensure compliance with payer policies and regulations.

Requirements

• Bachelor's degree or equivalent experience.
• 3-5 years of experience in healthcare revenue cycle management.
• Proven leadership experience in client-facing environments.
• Strong relationship-building and influencing skills.
• Executive-level communication skills.
• Experience with AI in revenue cycle processes.
• Ability to lead initiatives with minimal oversight.
• Willingness to travel frequently.

Benefits

• Comprehensive benefits package including healthcare and retirement plans.
• Professional development opportunities and tuition reimbursement.
• Incentive programs for high performers.
• Supportive and inclusive work culture.
• Recognition for employee contributions.