Customer Service Representative - Remote

Overview

The Customer Service Representative role at Enova offers a chance to deliver exceptional customer service while working remotely in specific states across the USA.

In Short

• Work remotely while residing in designated states.
• Engage with customers through inbound calls.
• Educate customers on products and services.
• Process payments and manage account-related tasks.
• Maintain accurate customer account information.
• Undergo a comprehensive 4-week training program.
• Communicate professionally with customers and team members.
• Adapt to a fast-paced, metric-driven environment.
• Work towards exceeding customer satisfaction goals.
• Full-time employees eligible for company benefits.

Requirements

• At least one year of call center experience.
• Excellent communication skills.
• Independent problem-solving capabilities.
• Strong multitasking abilities.
• Skill in deescalating complex customer interactions.

Benefits

• Health, dental, and vision insurance.
• 401(k) matching options.
• PTO and paid holidays.
• Sabbatical program for eligible roles.
• Employee recognition and rewards program.