Customer Service Agent (French and English) - Remote

Overview

We are a dynamic e-commerce company looking for experienced Customer Service Agents in French and English to provide exceptional support and turn customer inquiries into sales opportunities.

In Short

• Conduct stellar communication with customers via email, telephone, or LiveChat.
• Turn conversations into positive experiences and support customers to buy.
• Assist website visitors through a Live Chat app.
• Handle and timely respond to customer inquiries.
• Resolve issues to benefit both the client and the company.
• Boost client satisfaction and brand’s Trustpilot rating.
• Work closely with the logistics team for timely delivery.
• Assist in tracking shipped parcels and notify customers.
• Follow up on inquiries and delayed payments.
• Ensure a smoother shopping experience for customers.

Requirements

• Fluency in French and English.
• Strong communication skills.
• Experience in customer support or sales.
• Ability to work remotely and manage time effectively.
• Problem-solving skills and compassion towards customers.

Benefits

• Opportunity to grow within a dynamic e-commerce environment.
• Work from home flexibility.
• Engage with a talented customer service team.