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Customer Service Agent (French and English) - Remote

Posted 2 days ago
EnnovationHUB logo

EnnovationHUB

Customer Service
Full Time
Morocco

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Jobs from EnnovationHUB:

Overview

We are a dynamic e-commerce company looking for experienced Customer Service Agents in French and English to provide exceptional support and turn customer inquiries into sales opportunities.

In Short

  • Conduct stellar communication with customers via email, telephone, or LiveChat.
  • Turn conversations into positive experiences and support customers to buy.
  • Assist website visitors through a Live Chat app.
  • Handle and timely respond to customer inquiries.
  • Resolve issues to benefit both the client and the company.
  • Boost client satisfaction and brand’s Trustpilot rating.
  • Work closely with the logistics team for timely delivery.
  • Assist in tracking shipped parcels and notify customers.
  • Follow up on inquiries and delayed payments.
  • Ensure a smoother shopping experience for customers.

Requirements

  • Fluency in French and English.
  • Strong communication skills.
  • Experience in customer support or sales.
  • Ability to work remotely and manage time effectively.
  • Problem-solving skills and compassion towards customers.

Benefits

  • Opportunity to grow within a dynamic e-commerce environment.
  • Work from home flexibility.
  • Engage with a talented customer service team.

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