Solar Programs Project Manager - Consumer Protection - Remote

Overview

This position involves managing consumer protection initiatives within the Illinois Shines solar program, helping to ensure consumer rights are upheld as they transition to solar energy solutions.

In Short

• Manage consumer complaints in the Illinois Shines program.
• Assist consumers with issues related to solar company failures.
• Document and categorize complaints received.
• Work with a high-performing team to address consumer issues.
• Maintain knowledge of program requirements and procedures.
• Help identify ways to strengthen consumer protections.
• Draft letters to vendors regarding program violations.
• Provide educational materials for vendors.
• Participate in video conference calls.
• Manage special projects related to consumer protection.

Requirements

• Bachelor's degree or equivalent experience.
• 2+ years of experience in consumer protection or customer service.
• 5+ years of experience in the field without a degree.
• Strong communication skills.
• Attention to detail and ability to manage multiple cases.
• Experience with Microsoft Office (Office365, SharePoint, OneNote).
• Cover letter required explaining interest in the role.

Benefits

• Competitive salary based on experience.
• Generous retirement package.
• Medical, dental, and vision insurance.
• Pre-tax contribution plans.
• Employee Stock Ownership Plan (ESOP).