This position will help engage, retain, enable and grow Energy Exemplar’s customers. The Customer Success Manager (CSM) will act as the primary advocate for customers, guiding them along a simulation software journey and engaging resources across EE to accelerate adoption and expansion.

In Short

Identify renewal risk and direct efforts both internally and externally to mitigate customer risk
Strategic customer relationship building alongside Account Executive to elevate the Energy Exemplar experience for customers across their organization
Regular customer communications to inform on things like webinars, user group meetings, NPS, product updates, issue escalations, etc.
Coordinating Executive Level success reviews with internal leadership, Solutions and Sales teams
Ensure smooth renewals through proactive customer engagement and knowledge of customer goals and objectives; provide advanced notice of major platform changes, including price increases
Keep updated customer profiles within Salesforce with clear insight into customer’s health including: sentiment, license footprint, financial footprint, use cases, and organizational structure
Maintain customer engagement for each lifecycle stage within HubSpot
Manage renewal opportunities within Salesforce throughout the renewal lifecycle
Ensure Salesforce Customer Success dashboard is up-to-date for portfolio

Requirements

BS in Business Management, Strategy, Economics, Communications, Electrical Engineering or equivalent
3+ years experience in management consulting, technical account management, or enterprise software sales
Consistent record of achieving targets and goals, preferably in a sales setting
Proven capability in organizing executive level discussions
Significant customer-facing experience leading enterprise-type customers through business or technology transformations with large account/project management experience

Benefits

Flexible work culture that fosters innovation, collaboration, and trust
Support for various working arrangements to help balance professional and personal lives
Recognition for excellence in product and quality of people
Commitment to diversity and inclusion in the workplace

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