Operations Manager for Customer Success - Remote

Overview

We are looking for a strategic and analytical Operations Manager for Customer Success to optimize processes, data, and technology that drive retention, expansion, and efficiency within our Customer Success (CS) organization.

In Short

• Monitor customer lifecycle and effectiveness of CSM touch points.
• Drive process enhancements for customer engagement and satisfaction.
• Coordinate cross-functional processes to meet renewal and upsell targets.
• Aggregate data for reporting and analysis.
• Ensure seamless CRM integration between departments.
• Collaborate with Sales, Product, and Marketing teams.
• Support training and enablement for Customer Success Managers.
• Deliver customer health scorecards and retention reports.
• Optimize tech stack strategy with automation.
• Translate data insights into actionable strategies.

Requirements

• 3-5+ years in Customer Success Operations or related role in SaaS.
• Experience with CRM tools (Salesforce, HubSpot).
• Strong understanding of customer lifecycle management.
• Proficiency in data analytics and reporting tools.
• Exceptional project management skills.
• Strong communication and stakeholder management skills.
• Ability to thrive in a fast-paced environment.
• Bachelor’s degree in Business or related field preferred.

Benefits

• Flexible work culture that promotes work-life balance.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.
• Recognition for contributions and achievements.
• Inclusive workplace that values diversity.