Vice President, Client Success - West - Remote

Overview

The Vice President of Client Success will oversee client relationships and ensure satisfaction, manage a team of directors, and drive revenue growth through strategic client engagement.

In Short

• Manage client relationships and ensure satisfaction.
• Collaborate with internal teams for client-specific strategies.
• Oversee a team of 4-5 Client Success directors.
• Drive sales by introducing new solutions to clients.
• Participate in the entire client lifecycle from sales to implementation.
• Track and report on client performance metrics.
• Conduct regular business reviews with clients.
• Identify cross-sell opportunities within existing accounts.
• Ensure timely delivery of reports and communication with clients.
• Manage client obligations to maintain high satisfaction levels.

Requirements

• Bachelor’s Degree in Business, Sales/Marketing, or related field.
• 7-10 years of experience in account management in healthcare technology.
• Experience with claims billing and IT/EDI systems preferred.
• Proficiency in CRM software (e.g., Salesforce.com).
• Strong skills in MS Office applications.
• Excellent communication skills.
• Ability to manage stressful situations and conflicting priorities.
• Must be a self-starter and able to work independently.
• Up to 30% travel required.
• Must adhere to company core values and practices.

Benefits

• Opportunity to lead a dynamic team.
• Engage with clients in a meaningful way.
• Work in a fast-paced environment.
• Professional development opportunities.
• Competitive salary and benefits package.