Director, Client Success - Revenue Cycle - Remote

Overview

The Director, Client Success, is responsible for managing and growing client relationships in the healthcare technology industry, focusing on revenue cycle management.

In Short

• Manage and grow client relationships through collaboration with operations and sales.
• Deliver exceptional service and align client expectations with internal capabilities.
• Drive satisfaction and retention through proactive communication.
• Participate in the entire client lifecycle from sales to implementation.
• Oversee Client Success activities for designated clients.
• Manage KPI metrics, including customer surveys and retention goals.
• Collaborate with internal teams to enhance client performance and identify opportunities.
• Facilitate meetings and develop presentation materials for clients.
• Assist in the implementation of process updates and manage deliverables.
• Travel up to 30% as required.

Requirements

• Bachelor’s Degree in Business, Sales/Marketing, or related field.
• 7-10 years of experience in account management in healthcare technology.
• Experience with claims billing and IT/EDI systems preferred.
• Familiarity with CRM software, specifically Salesforce.com.
• Strong computer proficiency with MS Office applications.

Benefits

• Work with a recognized leader in revenue cycle management.
• Opportunity for professional growth and development.
• Collaborative and supportive team environment.
• Flexible remote work options.
• Competitive compensation and benefits package.