Director, Client Success - Revenue Cycle - Remote

Overview

The Director, Client Success, is responsible for managing and growing client relationships in the healthcare revenue cycle management sector, ensuring exceptional service and client satisfaction.

In Short

• Manage and grow client relationships.
• Deliver exceptional service and align client expectations.
• Drive client satisfaction and retention through proactive communication.
• Participate in the entire client lifecycle from sales to implementation.
• Oversee Client Success activities for designated clients.
• Manage KPI metrics including customer surveys and retention goals.
• Collaborate with internal teams to develop client-specific strategies.
• Develop presentation materials and meeting summaries.
• Assist in the roll-out of process updates and manage client deliverables.
• Travel up to 30% as required.

Requirements

• Bachelor’s Degree in Business, Sales/Marketing or related field.
• 7-10 years of experience in account management in healthcare technology.
• Experience with claims billing and IT/EDI systems preferred.
• Proficiency in CRM software, especially Salesforce.com.
• Strong computer skills, including MS Office proficiency.

Benefits

• Opportunity to work in a fast-paced, supportive environment.
• Recognition as a top workplace and industry leader.
• Engagement in meaningful work that impacts healthcare organizations.