Director, Client Engagement (Revenue Cycle) - Remote

Overview

The Director, Client Engagement is responsible for cultivating positive, long-term relationships across the EnableComp client base, ensuring high levels of client service and product success.

In Short

• Acts as an ambassador for a supportive team, providing efficient service to clients.
• Manages KPI metrics including NPS scoring and client retention goals.
• Uses a consultative approach to serve clients effectively.
• Tracks client performance goals and reviews progress regularly.
• Ensures timely delivery of reporting packages to clients.
• Collaborates with internal teams to develop client-specific strategies.
• Schedules and attends regular client meetings to discuss status and reports.
• Assists with process updates and manages client deliverables post-implementation.
• Identifies cross-sell opportunities within the client base.
• Directs Managed Care initiatives and communicates fee schedule changes.

Requirements

• Bachelor’s Degree in Business, Sales/Marketing or related field required.
• 7-10 years of experience in account management in healthcare technology.
• 3-5 years of experience in cross-selling with a proven track record.
• Experience with claims billing and IT/EDI systems preferred.
• Experience with CRM software, preferably Salesforce.com.
• Strong computer proficiency with MS Office applications.
• Effective presentation skills for communicating analytics and ROI.
• Excellent written and oral communication skills.
• Strong analysis and problem-solving skills.
• Some travel required.

Benefits

• Opportunity to work with a leading company in revenue cycle management.
• Engagement with a supportive and collaborative team.
• Professional development opportunities.
• Recognition as a top workplace.
• Competitive compensation and benefits package.