Shared Services Specialist - Remote

Overview

The Shared Services Specialist administers all aspects of each client membership program in addition to performing various functions for the Shared Services Department.

In Short

• Facilitate all aspects of each client membership program
• Serve as a subject matter expert for company training and questions regarding client membership programs
• Quality auditing of both internal and third-party vendor teams
• Perform root cause analysis of payment exceptions and missing payments
• Establish methods of payment extraction through automation
• Extensive payment reconciliations
• Creation of payment and month end reports
• Analysis of current Shared Services Processes to identify defects and develop process improvements
• Create new and update existing SOPs and Job Aids as needed
• Consistently support and demonstrate the company mission and values

Requirements

• High School Diploma
• Intermediate to expert excel skills including file manipulation and creation
• Strong, effective, and professional written and verbal communication skills.
• Ability to collaborate effectively with multi-departmental and diverse teams to achieve results.
• Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
• Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties

Benefits

• Eligible for a discretionary bonus plan
• Comprehensive benefit package including a retirement plan
• Health coverage
• Paid time off