Remote Otter LogoRemoteOtter

Customer Service Professional - Inbound - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide
$17.00 - $18.00/hour

Overview

The Customer Service Professional - Inbound role at EMS|MC involves answering customer calls and managing inquiries in a professional manner, ensuring compliance and customer satisfaction.

In Short

  • Full-time position, Monday - Friday, 2:30 PM – 11:00 PM EST
  • Remote work opportunity
  • Handle inbound customer calls professionally
  • Document calls accurately in the system
  • Assist with insurance filing
  • Mentor new hires
  • Maintain high customer service standards
  • Collaborate with diverse teams
  • Adapt to changing work environments
  • Support the company mission and values

Requirements

  • High School Diploma
  • Knowledge of Medicare, Medicaid, and HIPAA
  • Strong communication skills
  • Effective collaboration skills
  • Data entry and typing skills
  • Ability to work independently
  • Detail-oriented and organized
  • Previous medical billing experience preferred
  • HIPAA certification is a plus
  • Proficient in MS Office, especially Excel

Benefits

  • Flexible scheduling
  • Career development plans
  • Weekly wellness seminars
  • Comprehensive benefits package
  • All equipment provided
EMS Management & Consultants logo

EMS Management & Consultants

EMS Management & Consultants Inc (EMS|MC) is the largest billing services provider in the U.S. focused exclusively on emergency medical services, offering comprehensive revenue cycle management solutions. With over 25 years of experience, EMS|MC is dedicated to delivering high-quality service and innovative financial solutions that enhance patient satisfaction and the efficiency of EMS systems. The company prides itself on its customer-centric approach and has built a team of industry-leading experts to maximize clients' EMS revenue. EMS|MC fosters a supportive work environment with career development opportunities, wellness programs, and a comprehensive benefits package.

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