Senior Outreach & Activation Lead - Remote

Overview

As a Senior Outreach & Activation Lead at Empathy, you will play a pivotal role in engaging potential users and guiding Outreach Specialists to connect them with Empathy’s services, utilizing a data-driven approach to optimize outreach strategies.

In Short

• Lead and mentor Outreach Specialists to drive success in user registration and onboarding.
• Track key metrics to monitor outreach performance and develop action plans.
• Use data analytics to refine outreach processes and improve engagement rates.
• Identify bottlenecks in outreach and implement innovative strategies.
• Partner with training leads to enhance team resources and quality assurance.
• Maintain deep knowledge of Empathy’s offerings to ensure effective outreach.
• Engage directly with leads to understand user needs.
• Bridge communication between Care Managers and Outreach Specialists.
• Work in a fast-paced, metrics-driven environment.
• Support families during times of loss with empathy and understanding.

Requirements

• 4+ years of experience in outreach, sales, or activation roles.
• 2+ years of team leadership experience.
• Strong analytical skills with a track record of process improvements.
• Exceptional communication skills in a remote setting.
• Ability to manage multiple priorities and adapt to change.
• Experience with tools like Slack, Zoom, and CRM platforms is preferred.
• A deep sense of empathy for supporting families in need.

Benefits

• Annual On-Target Earnings (OTE) of $75K-$85K.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and more.