Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, providing exceptional service and assisting customers with their needs while working as part of a supportive team.

In Short

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and clean equipment on the lot.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept returned equipment.
• Install hitches and trailer wiring.
• Participate in ongoing education through U-Haul University.
• Physical demands include lifting equipment weighing up to 50 lbs.
• Work in environments with moderate risks requiring safety precautions.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to work in a team-oriented environment.
• Strong communication skills.
• Willingness to learn and participate in training.
• Ability to handle physical demands of the job.

Benefits

• Career stability and opportunities for advancement.
• On-the-job education and training.
• $100 hiring bonus and $300 bonus for certification completion.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Discounts on various products and services.
• Life and critical illness insurance options.
• Access to health and wellness programs.