Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, assisting customers with their needs and ensuring exceptional service while managing equipment and technology.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone technology for rentals and inventory management.
• Inspect and maintain equipment.
• Prepare rental invoices and process returns.
• Participate in ongoing education through U-Haul University.
• Handle physical tasks including moving equipment.
• Drive forklifts and install hitches (certification provided).
• Work in a supportive team environment.
• Receive on-the-job training and bonuses.
• Career advancement opportunities available.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to handle physical exertion.
• Comfortable working around moving parts and machines.
• Willingness to use protective gear when necessary.
• Strong interpersonal skills and a customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Commitment to ongoing education and training.
• Must not use nicotine products in specified states.
• Equal opportunity employer considerations apply.

Benefits

• Career stability and advancement opportunities.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and legal program benefits.
• Employee discounts on various products and services.
• 401(k) savings plan and employee stock ownership plan.
• Gym reimbursement and wellness programs.
• Access to 24-hour physician services for children.
• Identity theft protection and critical illness insurance.
• Cash bonuses for hiring and training completion.