Customer Service Representative / Lot Attendant - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, assisting customers with their needs and ensuring exceptional service while managing equipment and inventory.

In Short

• Assist customers inside and outside a U-Haul center.
• Use smartphone technology to manage rentals.
• Inspect and clean equipment on the lot.
• Prepare rental invoices and handle equipment returns.
• Install hitches and trailer wiring.
• Drive forklifts (certification provided).
• Participate in ongoing training through U-Haul University.
• Work in a physically demanding environment.
• Receive on-the-job education and bonuses.
• Career advancement opportunities available.

Requirements

• Valid driver’s license and good driving record.
• High school diploma or equivalent.
• Ability to work in a moderate-risk environment.
• Physical capability to lift and move equipment weighing 50 lbs.
• Willingness to use protective gear when necessary.
• Customer-oriented attitude.
• Team player with good communication skills.
• Must adhere to U-Haul’s nicotine-free hiring policy.
• Availability for hands-on training and interviews.
• Commitment to ongoing education and safety protocols.

Benefits

• Career stability and advancement opportunities.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Life insurance and various discounts on products and services.
• Gym and mindset app reimbursement programs.
• 24-hour physician access for kids.
• Critical Illness/Group Accident Insurance.
• Access to financial wellness programs.
• Employee Assistance Program (EAP).