Customer Service Representative / Lot Attendant - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, assisting customers with their needs and ensuring they have a positive experience while using U-Haul products and services.

In Short

• Provide exceptional customer service inside and outside U-Haul centers.
• Utilize smartphone-based U-Scan technology for managing rentals.
• Inspect and maintain rental equipment.
• Assist customers with questions about products and services.
• Prepare rental invoices and process returns.
• Install hitches and trailer wiring.
• Drive forklifts (training provided).
• Participate in ongoing training through U-Haul University.
• Work in a physically demanding environment.
• Enjoy various employee benefits including bonuses and insurance plans.

Requirements

• Must have a valid driver's license and a good driving record.
• High school diploma or equivalent is required.
• Ability to handle physical tasks, including lifting heavy equipment.
• Willingness to work in a team-oriented environment.
• Must be able to work flexible hours, including weekends.
• Commitment to maintaining a healthy work environment.
• Must not use nicotine products.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Discounts on various products and services.
• Access to wellness programs and reimbursements.
• Life insurance and additional protection plans.
• On-the-job education and training.
• Hiring and performance bonuses.
• Support for work-life balance through various programs.