Technical Support Engineer - Emerson Reliability Solutions - Remote

Overview

This role offers a stimulating opportunity to work with the global Emerson Systems and Software organization, providing technical support and services for Emerson Reliability Solutions products worldwide.

In Short

• Provide technical support and remote diagnostics for Emerson Reliability Solutions products.
• Troubleshoot and analyze problems related to hardware and software.
• Collaborate with global teams to resolve product issues.
• Develop training and troubleshooting resources.
• Maintain ownership of customer problems and provide timely updates.
• Work with local business partners and field service organizations.
• Identify workarounds and reduce product problem resolution time.
• Flexibility to work on a shifting schedule.
• New graduates with strong academic achievements are encouraged to apply.
• Excellent communication skills in English; knowledge of another language is a plus.

Requirements

• BS/MS in relevant engineering fields or technical degrees with experience.
• At least two years of experience in maintenance, process control, or engineering.
• Experience with networking and MS Operating Systems.
• Strong initiative and ability to work independently.
• Ability to present clear information to customers and teams.

Benefits

• Competitive compensation and benefits programs.
• Comprehensive medical and insurance coverage.
• Commitment to diversity, equity, and inclusion.
• Opportunities for ongoing development and career growth.
• Hybrid work setup promoting work-life balance.