Principal Customer Success Manager - Strategic Accounts - Remote

Overview

As a Principal Customer Success Manager – Strategic Accounts, you will be at the center of ensuring a great experience for Egnyte’s largest, and most strategic, customers.

In Short

• Engage with Egnyte’s largest and most strategic customers
• Develop multi-threaded, multi-level relationships at these accounts
• Prepare and deliver impactful Business Reviews with your assigned accounts
• Effectively communicate where your accounts are realizing value
• Stay up to date with the latest Egnyte functionality
• Coordinate internally to ensure your accounts are receiving the highest level of service
• Identify, recommend, and assist with new use cases at your accounts
• Own a retention target for your assigned book of business

Requirements

• 7+ years as a Customer Success Manager, Account Manager, and/or Account Executive
• 5+ years working with large, strategic customers
• Can engage in executive-level conversations
• Ability and willingness to raise the bar of your colleagues
• Willing to put in the work
• Excellent written and verbal communication skills
• Bachelor’s degree or equivalent

Benefits

• Competitive salaries and comprehensive benefits
• Company equity depending on role and level
• Flexible hours and generous time off
• Paid holidays and sick time
• 401(k) Retirement Plan
• Health Savings Account and Employee Assistance Program
• Paid Maternal, Paternal, and Adoption Leave
• Modern and collaborative offices
• Gym, cell phone, and internet reimbursement
• Free well-being apps