E-Mail Support Specialist - Remote

Overview

The job involves providing customer support via email, addressing inquiries related to orders, deliveries, and returns, while ensuring customer satisfaction.

In Short

• Handle customer inquiries regarding orders, deliveries, and returns.
• Resolve payment issues through PayPal, Klarna, and Shopify Payments.
• Maintain and respond to customer reviews on platforms like TrustPilot.
• Experience in customer support or community management is required.
• Proficient in ticket management systems like Zendesk.
• Excellent written communication skills in German and English.
• Familiarity with Shopify systems is desirable.
• Flexible working options: remote, hybrid, or in-office.
• Modern office environment in Hamburg with advanced equipment.
• Opportunities for personal growth and career development.

Requirements

• Experience in customer support or community management.
• Proficient with ticket management systems like Zendesk.
• Strong written communication skills in German and English.
• Experience with Shopify is a plus.

Benefits

• Modern office in Hamburg with a view of the Elbphilharmonie.
• Flexible working arrangements.
• State-of-the-art equipment provided.
• Career growth opportunities without bureaucracy.
• Team events and a fun work culture.