Customer Success Manager (West) - Remote

Overview

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

In Short

• Manage and be accountable for the success of partner schools from onboarding through renewal.
• Drive adoption, retention, and expansion among valuable customers.
• Build and manage key stakeholder relationships.
• Develop communication cadence with customers to monitor account health.
• Act as a customer advocate within Edmentum.
• Strategize on renewals with the integrated account team.
• Identify growth opportunities with current customers.
• Forecast customer health and risk of attrition.
• Continuously self-educate about Edmentum's products.

Requirements

• Maintain working knowledge of industry and market.
• Foster a culture of inclusion and collaboration.
• 5+ years of experience in education technology implementation.
• Ability to communicate effectively across all levels.
• Knowledge of current educational trends and requirements.
• Strong analytic and problem-solving skills.
• Ability to analyze client usage and student performance data.
• Self-motivated and proactive individual.
• Passion for driving change in education.
• Ability to travel up to 65%.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible Time Away Program.
• 10 paid holidays, 2 floating holidays, and wellness days.
• Resources to promote wellness and support professionally and personally.