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Customer Support Engineer - Remote

Posted 18 weeks ago
Customer Service
Full Time
India

Overview

The Customer Support Engineer role at EclecticIQ is a hands-on position that involves resolving complex technical issues for customers, requiring in-depth knowledge and applied skills.

In Short

  • Interact with team members to replicate, debug, and provide bug fixes.
  • Assist customers in solving incidents and problems.
  • Collaborate with the Technical Solutions team to maintain customer deployments.
  • Build and maintain relationships with Engineering and Sales Engineering teams.
  • Engage in a client-facing role.
  • Communicate with internal teams to resolve customer issues.
  • Travel between EclecticIQ offices and internationally when necessary.

Requirements

  • 2-5 years of Python software development experience.
  • Ability to write unit and functional tests using pytest.
  • Experience with relational databases like PostgreSQL and ORMs like SQLAlchemy.
  • Proficiency in Git for version control.
  • Understanding of RESTful APIs and debugging API integrations.
  • College degree in an IT-related field or relevant work experience.
  • Advanced skills in Linux system administration.

Benefits

  • Opportunity to work in a collaborative environment.
  • Professional development opportunities.
  • Engaging work with international clients.

EclecticIQ

EclecticIQ

EclecticIQ is a global provider of threat intelligence technology and services, dedicated to empowering customers to effectively neutralize critical cyber threats. The company is driven by core values of curiosity, boldness, accountability, and collaboration, which guide its mission to help security teams make informed and rapid decisions through dynamic solutions that simplify threat detection and response. With a strong focus on building scalable and robust cloud-agnostic software, EclecticIQ's platform leverages technologies such as Python, PostgreSQL, Elasticsearch, and Docker, and adheres to industry standards like STIX and TAXII. The team is composed of experienced software engineers who thrive in a multicultural startup environment and actively contribute to open-source projects to advance cybersecurity standards.

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