Associate, IT Operations - Remote

Overview

The Associate, IT Operations is a highly motivated and detail oriented team member with experience in technical support, diagnosing technical problems, and multiple technological platforms.

In Short

• Serve as the primary technical resource for resolving issues related to digital collaboration and productivity platforms.
• Manage and configure various enterprise systems including ticket management and cloud-based solutions.
• Implement and monitor security measures across internal systems.
• Identify opportunities for automation and enhance overall system performance.
• Work closely with cross-functional teams to support digital transformation initiatives.
• Lead the investigation and resolution of technical incidents.

Requirements

• Minimum 2-3 years of experience in a technical support or engineering role.
• Extensive experience in technical support and system administration.
• Demonstrated expertise in managing support systems and productivity tools.
• Strong analytical and troubleshooting abilities.
• Bachelor’s Degree in Computer Science, Information Technology, or a related field preferred.

Benefits

• Work in a fast-paced environment.
• Be part of a team with a “whatever it takes” mentality.