Operations Associate - Remote

Overview

We’re looking for a proactive, results-driven Operations Associate with a background in sales or account management—particularly someone who has sold website development services to U.S.-based clients. This role supports day-to-day operations, sales pipeline management, and client success initiatives in a fast-paced, globally distributed team.

In Short

• Support end-to-end operations, including sales enablement, CRM upkeep, reporting, and process optimization.
• Act as a liaison between sales and delivery teams, ensuring client expectations and timelines are aligned.
• Monitor and manage the client onboarding process post-sale, ensuring a smooth handoff and service delivery.
• Provide internal support to the CEO, helping prioritize tasks, prepare reports, and coordinate initiatives.
• Collaborate on proposals, quotes, and contracts for web development services.
• Assist in managing project timelines, communications, and status updates across global teams.
• Identify gaps or inefficiencies in workflows and propose solutions to improve operations.

Requirements

• 2+ years of professional experience.
• Direct experience selling or managing website development services for U.S.-based clients.
• Strong communication skills and comfort interacting with stakeholders at all levels, especially C-level.
• Proven ability to work independently, prioritize multiple tasks, and adapt in a fast-paced remote environment.
• Familiarity with tools like HubSpot, Trello, Slack, Notion, Google Workspace, or similar.

Benefits

• Work 100% remotely from anywhere in the world.
• Collaborate with a globally diverse and talented team.
• Contribute directly to company growth, scalability, and client satisfaction.
• Flexible working hours with a core overlap in Pacific Time (California-based leadership).