Client Servicing Graduate - Remote

Overview

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

In Short

• Safeguarding Ebury and clients from financial crime risk.
• Resolving customer-related issues via email and chat.
• Liaising with various requests in the team’s workflow.
• Managing requests for information related to client accounts.
• Efficiently managing a personal portfolio of cases and tasks.
• Proactively following up with clients and sales representatives.
• Completing allocated tasks with focus and in a timely manner.
• Communicating task status to colleagues and supervisors.
• Upholding company and departmental values.
• Adhering to internal policies and procedures.

Requirements

• University degree.
• Diligent with excellent attention to detail.
• Proactive with the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Highly empathetic with strong active listening skills.
• Co-operative and comfortable in a team environment.
• Curious and eager to learn.
• Adaptable to changing products and processes.
• Aligned with Ebury values.
• Fluency in English and Spanish; other European languages are a benefit.

Benefits

• Opportunity to work in a fast-growing fintech company.
• Exposure to international business operations.
• Collaborative and inclusive work environment.
• Professional development opportunities.
• Dynamic team culture.