Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for maintaining and expanding relationships with a portfolio of customers in the US, acting as the customer advocate within the organization.

In Short

• Lead point of contact for customer matters
• Own responsibility for customer churn
• Review customer status and resolve issues
• Manage invoice payments and renewals
• Collaborate with sales team to achieve quotas
• Identify up-sell opportunities
• Establish relationships with key stakeholders
• Communicate progress of initiatives
• Maintain customer activity information in CRM
• Willingness to travel extensively

Requirements

• 4+ years of experience as a Customer Success Manager
• Experience with Enterprise customers
• Knowledge in financial services/Fintech
• Strong communication and presentation skills
• Ability to manage multiple projects
• B.Sc. in Industrial Engineering or relevant degree
• Ability to work independently and in a team
• Strong interpersonal skills
• Motivation and flexibility
• Can-do approach

Benefits

• Impactful role in the organization
• Opportunity to work in a fast-moving company
• Autonomy and growth opportunities
• Collaborate with creative team members
• Competitive benefits