Telecommute Medical Customer Service Representative - Remote

Overview

Eagle Home Health is seeking a Telecommute Medical Customer Service Representative to join our team. In this remote position, you will be responsible for providing exceptional customer service to our patients and their families. As a Telecommute Medical Customer Service Representative, you will help patients navigate their home health care journey and address any questions or concerns they may have. You will play a critical role in ensuring our patients have a positive experience with our company.

In Short

• Answer incoming calls from patients and their families
• Schedule appointments and coordinate care
• Maintain patient records and documentation
• Collaborate with insurance providers
• Educate patients on home health care services
• Provide exceptional customer service
• Work in a fast-paced environment
• Use Microsoft Office and learn new software
• Participate in occasional team meetings or training
• Work Monday to Friday, 9am-5pm

Requirements

• High school diploma or equivalent
• Minimum of 2 years of customer service experience
• Knowledge of medical terminology preferred
• Strong written and verbal communication skills
• Ability to multitask
• Proficient in Microsoft Office
• Excellent problem-solving skills
• Ability to remain calm under pressure

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Ongoing training and professional growth opportunities