Member Success Agent - Remote

Overview

The Member Success Agent at Dynata is responsible for delivering exceptional customer service to panel members participating in market research surveys, ensuring a positive support experience and building strong relationships.

In Short

• Deliver high-quality customer service to panel members.
• Support members primarily through email.
• Achieve or exceed KPI goals for member satisfaction.
• Perform end-user testing of panel websites.
• Conduct research and perform fraud checks.
• Resolve escalated complaints and sensitive issues.
• Communicate promptly on progress and resolutions.
• Work independently and as part of a team.
• Adapt to customer needs and provide solutions.
• Contribute to continuous improvement of the team.

Requirements

• Proficient communication skills in English.
• 3 months to 1 year of back-office support experience.
• Basic knowledge of customer service principles.
• Keen attention to detail and organizational skills.
• Problem-solving skills and adaptability.
• Positive attitude and enthusiasm.
• Computer literate with Microsoft Office experience.
• Willingness to work onsite and overtime when needed.

Benefits

• Opportunity to work in a stimulating and fast-paced environment.
• Be part of a leading company in data collection.
• Contribute to the success of a global team.