IT Support Intern - Remote

Overview

The IT Support Intern will be responsible for troubleshooting technical issues, installing and configuring hardware and software, and providing customer support to ensure client satisfaction.

In Short

• Troubleshoot technical issues.
• Install and configure hardware and software (Dell and HP).
• Communicate with customers to identify problems.
• Follow up with clients to ensure issues are resolved.
• Replace or repair computer parts as necessary.
• Support the roll-out of new applications (MS Office 365, Multi-Factor Authentication, Global Protect VPN, Crowdstrike Antivirus).
• Deploy operating systems using LANDESK imaging or Intune Autopilot.
• Assist with onboarding and offboarding of users' equipment.
• Provide excellent customer support.
• Work with Dynata to deliver high-quality first-party data.

Requirements

• Strong troubleshooting skills.
• Experience with hardware and software installation.
• Good communication skills.
• Ability to follow up and ensure customer satisfaction.
• Knowledge of MS Office 365 and VPN technologies.
• Familiarity with antivirus software.
• Experience with operating system deployment tools.
• Customer service orientation.
• Willingness to learn and adapt.
• Ability to work remotely and manage time effectively.

Benefits

• Gain hands-on experience in IT support.
• Opportunity to work with a leading data company.
• Flexible working hours.
• Remote work opportunity.
• Supportive team environment.