Student Assistant for Customer Service - Remote

Overview

This position involves supporting the customer service team in handling customer inquiries and improving service processes.

In Short

• Assist the customer service team with written customer inquiries
• Identify and implement improvements in the customer service system
• Help customers optimize their use of the platform
• Develop solutions for emerging issues as needed
• Be a team player and work independently towards goals
• Demonstrate a high sense of responsibility and enjoy dealing with various challenges
• Maintain composure in hectic situations
• Be flexible and available for at least 15 hours a week
• Currently enrolled in any degree program

Requirements

• Team player with independent working habits
• High sense of responsibility
• Strong communication skills
• Ability to handle different characters
• Flexibility in work hours
• Enrollment in a degree program

Benefits

• Insights into a renowned sports media company with growing reach
• A dynamic, young team passionate about sports
• Fair compensation and flexible working hours compatible with studies
• Flat hierarchies and room for creative ideas
• Opportunity to be part of an innovative company where your opinion matters
• Well-connected office in the heart of Cologne with great coffee