Account Manager (Websites and Marketing) - Remote

Overview

DX1 is seeking a proactive and professional Account Manager to join our dynamic team in Norfolk, VA. This is a client success role—NOT a sales position—focused on supporting a portfolio of Powersports dealers by ensuring they get the most from our marketing solutions, including Lead Management, Websites, Social Marketing, and more.

In Short

• Make proactive, regularly scheduled outbound calls to an assigned customer base.
• Ownership of identifying customer concerns and providing timely resolutions.
• Inform and recommend product upgrades to benefit customers.
• Document all customer contacts and issues within Salesforce.
• Collaborate with website support and product teams to drive initiatives.
• Develop knowledge of DX1 marketing platform best practices.

Requirements

• Passionate about delivering a first-class customer experience.
• Ability to prioritize and manage a diverse customer base.
• Strong attention to detail and follow-through.
• Self-starter with an entrepreneurial approach.
• Engaged listener to determine customer needs.
• Superior influencing skills with strong value propositions.
• Effective communication skills for decision makers.
• Knowledge of website and marketing best practices is a plus.

Benefits

• Dynamic and fun work culture.
• Excellent career enrichment opportunities.
• Comprehensive benefits package including 401(k).
• Supportive and collaborative team environment.