Dispensary Support Representative - Remote

Overview

As a Dispensary Support Representative at Dutchie, you will play a vital role in enhancing accessibility to cannabis by providing top-tier tech support to dispensaries and consumers.

In Short

• Become an expert in the Dutchie ECommerce platform.
• Assist dispensary and consumer customers across email, phone, and live chat.
• Troubleshoot hardware and software issues.
• Test solutions for emerging issues.
• Contribute product feedback for platform development.
• Work flexible hours including evenings, weekends, and holidays.
• 1+ years in a customer support role.
• Exceptional written and verbal communication skills required.
• Proficiency in web-based software and CRMs.
• Bonus points for experience in the legal cannabis market.

Requirements

• 1+ years in a customer support role with a knack for problem-solving.
• Exceptional written and verbal communication skills.
• Proficiency in web-based software, CRMs, and Google Suite.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Compensation: $21.64/hour, with opportunities for advancement.
• Comprehensive Benefits: Medical, dental, and vision coverage.
• Equity Opportunity: Stock options for all employees.
• Work-From-Home Support: Office stipend to set up your space.
• Flexible Time Off: Vacation and sick days.