National Operations Manager - UK - Remote

Overview

The National Operations Manager will oversee operational excellence and customer satisfaction across multiple high-value accounts in the UK, focusing on strategic operations and team management.

In Short

• Manage operational excellence and customer satisfaction.
• Oversee contract negotiations and implementations.
• Develop commercial opportunities with new businesses.
• Ensure compliance with health and safety regulations.
• Conduct performance management and KPI reviews.
• Lead on-site teams and manage personnel.
• Utilize inventory management software effectively.
• Engage with stakeholders at various levels.
• Travel within the UK for customer engagements.
• Implement process improvements for customer service.

Requirements

• Experience in managing teams in an operational environment.
• Background in service provision or scientific operations.
• Proficiency in IT, especially Microsoft Excel and PowerPoint.
• Strong analytical and communication skills.
• Experience with SOPs, SLAs, and risk assessments.

Benefits

• Full-time permanent contract.
• Competitive salary package including company car and bonus.
• Opportunities for career growth and development.
• Diverse and inclusive work culture.