The successful Support Engineer candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Engineering Technical Support Org, which is tasked with customer delivery, including triage and support of customer cases. The Support Engineer deploys and configures large, complex clustered systems. Team members also work closely with each other and cross-functionally.

In Short

Opportunity to be part of a disruptive high growth success story.
DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
Opportunity to be part of a business that’s passionate about creating first-of-a-kind solutions.
Best in class benefits.

Requirements

3+ years experience in a technical, customer-facing, problem-solving role.
2+ years as an L2 Technical Support Engineer, Linux System Administrator, NOC Engineer, DevOps Engineer, and/or Developer of applications on clustered Linux servers.
Linux system administration experience covering operating system proficiency, command-line expertise, networking, system security, storage management, scripting and automation, virtualization and cloud computing, monitoring and logging.
Prefer understanding of databases, e.g. ElasticSearch, PostgreSQL.
Experience in large, clustered, enterprise software deployment, configuration, and maintenance with knowledge of Web Applications, secure communications, clustered databases.
Understanding of system performance elements in applications running in clustered Linux environments.
Good understanding of Windows desktop and server environments, including administration and endpoint application troubleshooting techniques.
Excellent communication (written and verbal) skills, both internally and externally.
Excellent time management skills and strong sense of urgency.
BS / MS Computer Science or related engineering discipline.