Associate Director/Senior Manager - ServiceNow Engineering - Remote

Overview

The Associate Director/Senior Manager - ServiceNow Engineering will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, ITAM, CMDB, Discovery, Event Mgmt., and System Integrations.

In Short

• Manage development and implementation of applications using ServiceNow platform capabilities.
• Manage team of engineers (developers and testers) to design, develop, test automation and delivery of high-quality products on ServiceNow platform.
• Collaborate with Product owners, Business Analysts and stakeholders to provide engineering and architectural expertise to solution design.
• Manage and support execution of releases, product upgrades and technology deployments.
• Provide level-3 support to address critical incidents and manage day-to-day activities of the Engineering team.
• Lead/represent team in Agile Scrum ceremonies, SDLC process management and be accountable for project deliverables.
• Own and drive Engineering roadmap, work across organization and exercise influence to ensure commitment to internal/external stakeholders and product quality.
• Produce engineering metrics and drive efficiency in SDLC processes/teams.
• Responsible for staffing, mentoring, and maintaining high performing engineering team.
• Collaborate with onshore/offshore team environment across US/India time zones.

Requirements

• 12+ years managing software development teams, with 4+ years in ServiceNow.
• Bachelor's or Master's in Computer Science or equivalent.
• Strong understanding of Service platform architecture, releases, and best practices.
• Expertise in IT Service Management, ServiceNow Discovery, CMDB, Event Management, and ATF.
• 5+ years with JavaScript, HTML, AngularJS, REST APIs.
• Advanced experience with ServiceNow Platform/Scripting/APIs/Service Portal/Applications/Flow Designer/IHUB.
• Certifications: ServiceNow System Administrator (CSA) and Application Development (CAD).
• SDLC and Agile methodologies expertise.
• Skilled in managing multiple priorities and project deliverables.
• Excellent written and verbal communication skills to explain technical solutions clearly to various audiences.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / Retirement benefits.
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote.