AT&T Small Business Training Specialist - Remote

Overview

DSI, an authorized AT&T Representative partner, is seeking a skilled AT&T Contact Center Trainer to enhance Small Business training efforts and deliver exceptional customer service training.

In Short

• Immediate career opportunity for a contact center trainer.
• Focus on customer service training and support.
• Manage and update agent learning library.
• Engage in national and international travel (30-50%).
• Deliver energetic and engaging training sessions.
• Handle inbound sales support calls.
• Track customer inquiries and resolutions.
• Provide on-site training and coaching.
• Become a subject matter expert in AT&T products.
• Continuously educate agents on product and service training.

Requirements

• Experience in contact center training.
• Strong knowledge of customer service principles.
• Ability to develop and deliver training materials.
• Familiarity with ticketing and call center systems.
• Excellent communication skills.
• Ability to work collaboratively with agents and teams.
• Willingness to travel as needed.
• Proficiency in PowerPoint and training presentation creation.
• Strong problem-solving skills.
• Passion for training and development.

Benefits

• Opportunity to work with a reputable company.
• Engaging work environment focused on growth.
• Chance to develop training and leadership skills.
• Access to continuous professional development.
• Supportive team culture.