Senior ServiceNow Engineer - Remote

Overview

We are seeking a Senior ServiceNow Engineer to lead the design, building, and maintenance of Dropbox's enterprise service management platform. This role is responsible for building advanced workflows, implementing complex integrations, and expanding capabilities across our IT Service Management platform and related modules (HR, Procurement, Legal, etc.)

In Short

• Design, implement, and optimize advanced workflows, business rules, UI components, and automation across ServiceNow
• Lead configuration and customization efforts, including integrations with third-party systems, enterprise applications, and external tools
• Own technical design decisions and oversee configuration and customization efforts, ensuring best practices, scalability, and security
• Partner with enterprise architects and business stakeholders to define and deliver high-impact ServiceNow solutions
• Mentor and support junior engineers through code reviews, technical guidance, and knowledge sharing
• Provide expert-level troubleshooting and serve as the escalation point for complex ServiceNow issues
• Drive adoption of new ServiceNow features such as AI-driven capabilities, UI Builder, and low-code tools to modernize enterprise workflows
• Define and maintain platform governance, development standards, and documentation

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience
• 7+ years of hands-on experience with ServiceNow platform development, administration, and configuration
• Strong collaboration and leadership skills, with the ability to influence platform direction and partner effectively across teams
• Advanced proficiency in JavaScript, ServiceNow scripting, and deep understanding of ITIL processes and best practices
• Expert knowledge of ServiceNow modules including Service Catalog, Incident, Change, Knowledge, Workflow, and Orchestration, with strong experience in ITAM and at least one additional enterprise module (HR, ITOM, or similar)
• Proven track record of delivering enterprise integrations (SSO, SAML, LDAP, MID Server, Workday, and other enterprise applications)
• Ability to design and implement scalable automation solutions, leveraging AI/ML features such as Now Assist to improve business processes

Benefits

• Opportunity to lead and influence platform standards and direction
• Mentoring junior engineers and contributing to team growth
• Work on complex integrations and advanced workflows
• Engage with enterprise architects and business stakeholders
• Access to new technologies and features in ServiceNow