Customer Systems Administrator - Remote

Overview

As a Customer Systems Administrator on the Customer Systems team within Dropbox's Go-To-Market organization, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations.

In Short

• Manage and evolve the team's portfolio of support and post-sales platforms.
• Serve as a primary on-call responder for incident resolution.
• Drive the adoption of AI-powered tools and automations.
• Partner with Engineering and Customer Experience to translate business needs.
• Identify and execute platform improvements for reliability.
• Build and maintain automation tooling and scripting infrastructure.
• Establish documentation standards for operational resilience.

Requirements

• 4+ years of experience administering enterprise support or customer platforms.
• Proficiency with AI tools and scripting languages (e.g., Python, Bash).
• Experience managing multi-platform environments.
• Experience governing platform access and security policy enforcement.
• Operational maturity in incident response and escalation triaging.
• Ability to maintain clear, structured documentation.

Benefits

• Access to industry-leading AI tooling.
• Opportunity to shape customer tooling at Dropbox.
• Cross-functional exposure to Engineering and Customer Success.
• Flexible working environment.