Customer Support & Quality Specialist - Remote

Overview

We are looking for a dedicated individual to manage customer inquiries and ensure smooth operations in our company.

In Short

• Be the first point of contact for our customers, answering support inquiries via email and Instagram DM.
• Maintain and optimize our customer chatbot for quick responses.
• Regularly monitor the quality of our events and implement improvement measures.
• Collaborate closely with our event team to relay customer feedback.

Requirements

• Initial experience in customer support or quality management.
• Friendly, solution-oriented communication skills (both written and verbal).
• Strong organizational skills and attention to detail.
• Willingness to take responsibility and improve processes.

Benefits

• Flexible working hours (minimum 5 hours per day).
• Opportunity to make a real impact in a growing company.